Refund Policy

Last updated: June 10, 2026

1. Overview

This policy explains when you can request a refund for roamrig.io services and how we process those requests. By purchasing a plan, you agree to the terms below.

2. 7-Day Money-Back Guarantee

If you are not satisfied with your rental, you may request a full refund within 7 days of your initial purchase, provided the line has been used for fewer than 50 SMS messages and 30 minutes of calls. Refunds are issued to your original payment method within 5–10 business days.

3. Subscription Renewals

Recurring monthly subscriptions are non-refundable once the renewal has processed. You may cancel anytime from your account dashboard to prevent the next renewal. Cancellations take effect at the end of the current billing period — you retain access until then.

4. Service Outages

If roamrig.io experiences a verified outage that prevents you from using your line for more than 24 consecutive hours, you may request a prorated credit for the affected period. Contact support with details of the outage.

5. Non-Refundable Items

The following are not eligible for refund: number-porting fees, one-time setup or activation charges, accounts terminated for violation of our Terms of Service, and any usage-based charges already incurred (e.g., premium SMS, international calls).

6. Fraud and Abuse

Refund requests linked to fraudulent activity, chargeback abuse, or repeated cancel-and-rejoin behavior will be denied, and the associated account may be permanently closed.

7. How to Request a Refund

Email iconvisionsmgmt@gmail.com from the address on your account with your order ID and the reason for the request. We respond to all refund inquiries within 2 business days.

8. Chargebacks

Please contact us before filing a chargeback with your bank or card issuer — we can almost always resolve issues directly and faster. Chargebacks filed without first contacting support may result in account suspension.

9. Changes to This Policy

We may update this Refund Policy from time to time. Material changes will be communicated by email or in-app notice and will apply to purchases made after the effective date.

10. Contact

Questions about refunds? Email iconvisionsmgmt@gmail.com.