Getting started

1. Payment received. Your dashboard shows your payment, your receipt and one “Pending” tile per phone you bought.
2. We set up and assign your phone(s). A person on our team reviews every new account and assigns real phones to it.
3. Your phones appear under Devices. We email you when they're ready. Sign in at roamrig.io/dashboard to see them.

Waiting longer than you expected, or changed your mind? Ask us about timing or request a refund and a real person will get back to you.

• On the Devices tab, press Start → on a phone (or Resume → if it's already yours) to open its live screen.
• Tap and swipe by clicking and dragging on the phone screen with your mouse or trackpad.
• Type: click the phone screen, then type normally. The Use my keyboard button under the screen does the same. Press Esc to give your keyboard back to the browser.
• Copy and paste: after clicking the phone screen, Cmd/Ctrl+V pastes your computer's text into the phone and Cmd/Ctrl+C copies from the phone (on supported phones). The Paste and Copy buttons do the same; if a phone doesn't support it yet, the button tells you.
• Back, Home and Recents buttons sit under the screen, like the phone's own buttons.

The screen is black or frozen

Press Reconnect. It restarts the live picture without ending your session.

Reconnect didn't help

Under the screen, find Not working? and press Reset this phone. It restarts the phone's connection without anyone touching it and can take up to two minutes. When it says it's complete, press Reconnect.

The phone says “device offline”

That phone can't be reached from our side. Tell us which phone it is and we'll look at it.

Typing doesn't reach the phone

Click once on the phone screen (or press Use my keyboard), then type again. If you pressed Esc, your keyboard went back to the browser, so click the phone again.

Your plan and payment status are on the Billing tab of your dashboard. Card payments go through Square. For a refund or a billing question, contact us — refunds follow our refund policy.

• Email: help@roamrig.io
• WhatsApp: Chat with us
• Hours: Mon–Fri 9 AM–9 PM ET · Sat–Sun 10 AM–6 PM ET
• Signed in? Open your dashboard and choose Help & support to message us from there.